Our customers are very influential in setting our goals for the new year, as your feedback and requirements are what matter to us the most. Here are our key customer-oriented goals for 2020:
- Introduce an online address verification and management tool
- Implement an online emergency service management tool
- Enable TLS and SRTP security protocols
- Expand our global coverage of local, national, mobile, toll-free and SMS-enabled numbers
- Extend our global reach for local termination and emergency services
- Expand and improve self-service and monitoring tools
- Continue enhancing and automating operations and customer service activities
- Integrate the acquired global number range into real-world applications
- Introduce APIs for phone.systems™ and call.center™
- Extend the functionality of the call.center™ app with new features such as a company directory, presence and queuing
We are looking forward to meeting the challenges of 2020, and to delivering products and services that continue to improve and grow your business.