phone.systems™ 2.0 is here

We are excited to invite early adopters to access our innovative, cloud-based virtual phone system.

phone.systems™ makes cloud telephony available to everyone. Our unique, easy to use, drag-and-drop based management interface allows multiple users, remote offices and telecommuters to become part of a single and highly flexible phone system. This product is fully scalable, and configurations cover a wide range of applications from simple home use through to complex, multi-branch voice systems.

This service was introduced by DIDWW in 2012 (originally named PBXww) and the concept of making phone systems simple to use has been proven successful by 75,000 users. Furthermore, we were amazed by the variety, sophistication and complexity of the call flow scenarios and implementations that were built with these intuitive, drag-and-drop web-based tools. The high demand for this service, together with the enthusiastic feedback and ideas that we received from the user and reseller community, has encouraged us to leapfrog technology and produce phone.systems™ 2.0, which will secure this product’s ability to support current and all future business telephony requirements.

Our vision is that this product will be the cloud PBX of choice, used by every business on the planet. Therefore, phone.systems™ 2.0 has been designed as an independent cloud application to be seamlessly integrated with the infrastructure (such as termination or origination services) of the customer’s choice. In addition, the specifically chosen generic name of the product reflects its independence and is well suited for co-branding programs by service operators, integrators, resellers and enterprise customers. phone.systems™ 2.0 is maintained and supported within the ecosystem of telecom.center™, which will also include a growing set of complimentary and innovative cloud-based services and apps developed by DIDWW and the global developer community.

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phone.systems™ 2.0 features new key improvements to the user interface, where the drag-and-drop functions are combined with a mobile-friendly dialog area, all based on the HTML5 standard. In addition, configured properties and content, such as contact details and media files are available for rapid reuse within all the system objects.

Powerful trunk configuration options have been added, allowing flexible route settings, caller ID rewrite rules and custom dial plans, enabling phone.systems™ 2.0 to seamlessly interconnect with any SIP standard compatible VoIP service provider, hardware or software. However, we expect many challenges regarding compatibility, as some vendors use custom SIP protocol implementations that differ from RFC standards. We have formed a dedicated team of engineers who have been tasked with creating vendor-specific configuration profiles to ensure full compatibility and interoperability of phone.systems™ with all network components. Due to the numerous service providers and devices in the market, we ask our early adopters to help us to achieve this compatibility commitment goal by testing phone.systems™ 2.0 within their own VoIP environment, and reporting any operational issues.

It is important to note, that phone.systems™ 2.0 is not an update to the current version 1.0; rather it is a completely new implementation of this product with a modified set of configuration flows and parameters. Support for phone.systems™ 1.0 will be continued until the last user has migrated to the new platform. It also should be noted that phone.systems™ 2.0 is currently a BETA version and we do not recommend it for commercial use, as service interruptions may occur.

DIDWW is the first integrated reseller of phone.systems™ 2.0 and this product is directly accessible from the DIDWW User Panel. Selected DIDs owned by the customer may be mapped to our new system trunk “phone.systems™ 2.0 Trunk”, and those DIDs will then be provisioned for use by phone.systems™. Outbound SIP trunking services for termination will not be provided by DIDWW for phone.systems™ 2.0, but may be sourced from any compatible SIP-based provider.

For those who would like to integrate phone.systems™ 2.0, full API reference documentation will be available in the near future.

Those users registered with DIDWW may enjoy phone.systems™ 2.0 for free until 31st January, 2018, and thereafter the price for the commercial version of this service will be $5.00 USD / month per contact.

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