At DIDWW, we are continually expanding our phone number coverage to provide the largest selection of DID numbers worldwide. We are pleased to announce the availability of our own local DID numbers in Ireland.

The numbers are readily accessible in our stock and may be immediately activated via our self-service user portal or the API. Our team is looking forward to assisting with your global business communication needs, including other DID numbers and SIP trunking services in Ireland.

If you have any questions, please feel free to contact us at customer.care@didww.com or via our 24/7 live chat.

Dublin, May 12, 2026 – DIDWW, a global provider of premium quality VoIP communications and SIP trunking services to operators and businesses all over the world, has significantly advanced its A2P SMS services with increased coverage across the Latin American region. Customers can now access an array of new routes that provide secure and scalable messaging for business communications.

This major expansion covers a broad range of countries across LATAM, including Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, the Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay, and Venezuela. These wide-ranging routes enable businesses to send SMS messages throughout the region via secure A2P channels with scalable infrastructure and optimized performance, enabling effective customer outreach and engagement.

Designed to support large-scale messaging operations, the DIDWW SMS service guarantees consistently high delivery rates across all markets. The carrier's advanced global infrastructure enables high-quality SMS services by optimizing message deliverability, minimizing delays, and using premium SMS routes throughout the region. DIDWW prioritizes security and privacy through robust protective measures that ensure all sensitive customer data remains secure. Businesses can take full advantage of this service using the DIDWW SMS Campaign Tool available in the DIDWW User Panel or through the Outbound SMS API to create, manage and track their A2P messaging campaigns.

“Latin America represents a dynamic market with tremendous potential for business growth and digital transformation,” commented Karolis Jurys, CEO at DIDWW. “By expanding our A2P SMS routes across this diverse region, we are enabling our customers to tap into new opportunities and strengthen their connections with millions of consumers. This expansion is part of our ongoing mission to provide world-class communication solutions across every major market.”

About DIDWW

DIDWW is a licensed telecom operator specializing in fully compliant virtual phone numbers, voice and messaging services across 90+ countries. The company is continuously expanding its coverage and currently holds telecom licenses in 30 countries, with its own numbering resources in 18 of those regions.

The company’s innovative cloud PBX solution, phone.systems™, enables businesses to create streamlined communication systems. Enhanced with AI-driven tools, seamless CRM integrations, and multiplatform apps for Windows, iOS, macOS, and Android, phone.systems™ delivers an unparalleled user experience.

DIDWW also employs automated quality and abuse monitoring, all supported by a professional, in-house customer support team available 24/7/365.

For more information, visit https://www.didww.com/.

Press Contact:
Vilija Simkiene
Marketing Department
vilija.s@didww.com
www.didww.com

As a global telecom service provider, we are continuously working to enhance and broaden our network coverage worldwide. We are pleased to announce the launch of DIDWW’s A2P messaging service in Belgium.

With the introduction of Application-to-Person messaging, our service offering in Belgium is further expanded. This complements the existing DIDWW P2P messaging, which remains available through Voice and SMS-enabled mobile numbers. A2P SMS empowers our customers to streamline and scale their business activities in the region, including marketing campaigns, customer engagement, reminders, notifications, and more.

If you would like to learn more about our messaging solutions, feel free to reach out to us at customer.care@didww.com or connect with us via live chat at any time.

The countdown has already begun - and for traditional landlines, there is no pause button.

The global telecommunications landscape is undergoing one of its most significant transformations in decades: the global Public Switched Telephone Network (PSTN) switch off, with approximately 2.4 million businesses in the UK alone, are estimated to be affected by this change - B4BC.

Businesses that rely on traditional landlines must now prepare for a full transition to internet-based communications, most commonly Voice over Internet Protocol (VoIP). Understanding what is changing, when it is happening, and how to respond is essential to maintaining business continuity. In this article, we take a closer look at what this transition means and how to navigate it effectively.

What is the PSTN switch off?

The Public Switched Telephone Network (PSTN) is the traditional copper-based infrastructure that has carried voice calls for over a century. This infrastructure is now being permanently phased out and replaced with digital networks.

There are several reasons as to why the switch off is happening, main ones include the price, technological shift, and improved efficiency.

Copper lines are too expensive to maintain, and the companies and institutions that maintain them are desperate to get rid of them. VoIP has been around for a long time now and has only gotten better. Modern communications rely on broadband and cloud-based services. VoIP and fibre networks offer greater scalability, flexibility, and feature-rich communication - modern businesses just have no reason to be tied to outdated systems that do not have advanced features like VoIP, cloud solutions do.

Key deadlines in different countries

While timelines vary by country, the global direction is consistent: PSTN networks are being retired in favour of digital alternatives.

Key timelines for PSTN switch off around the world:

United Kingdom

Openreach, the largest wholesale broadband and telephone network in the UK, originally announced the intention to retire the analogue network by December 2025, a date that was later delayed. Since September 2023, the company has no longer offered new traditional copper-based landlines or ISDN services.

Full PSTN switch-off in the UK is expected by 31 January 2027.

The European Union

Many European Union countries have already largely completed the transition away from PSTN networks. Estonia, Germany, the Netherlands, Sweden, and Norway have migrated most copper-based telephony to digital systems. Other countries are still phasing out PSTN services.

Disconnections in Belgium began in fiber-ready areas in 2022 and are still in progress. Denmark plans to fully retire traditional telephony by 2030. In France, Orange is managing the gradual switch-off, targeting completion by 2030.

United States

The US PSTN is being phased out, with major carriers like AT&T targeting 2027 to 2029 for final copper line retirement, transitioning to digital Fiber or VoIP services. The FCC has eased restrictions on carriers to accelerate the retirement of copper lines, encouraging migration to IP-based networks.

There is currently no fixed deadline for the U.S. PSTN switch-off. However, if you are a business operating in the U.S. with a U.S. carrier, your provider is required to notify you at least 180 days before your services are shut down - fcc.gov.

Australia and New Zealand

Many providers have already begun decommissioning copper-based telephone lines, replacing them with modern VoIP solutions as part of the wider transition to all-IP networks. This shift reflects a broader move away from legacy PSTN infrastructure toward more flexible, scalable, and cost-efficient digital communication systems.

Both countries are currently working toward completing their full PSTN switch-off by 2030.

Japan

Japan is in the final stages of its PSTN shutdown. NTT, a major telecommunications provider in Japan, began migrating services away from traditional PSTN infrastructure around 2010, gradually preparing for a nationwide shift toward digital communication systems.

The goal is to fully retire the legacy network for most customers by 2028.

Although deadlines differ - it may not seem that there is a hurry to switch right now. However, the global trend is clear: legacy telephony is being replaced everywhere, and businesses must act proactively rather than wait for enforced cut-off dates. Better to act sooner rather than later.

Preparing for the transition

This is the most critical part of the process. A successful migration to VoIP requires planning, auditing, and careful execution.

Understanding and auditing your existing communications setup involves identifying everything connected to your PSTN lines:

• Desk phones and PBX systems
• Fax machines
• Alarm systems and elevator emergency phones
• Payment terminals and card machines
• Broadband services running over copper lines

Many businesses are surprised by how many systems depend on PSTN, and the Open Access Government “iceberg” analogy clearly highlights the scale of the shutdowns' impact.

Defining your requirements is important before selecting a VoIP solution. Take the time to assess your organisation’s needs:

• Number of users and locations
• Call volume and peak usage times
• Integration with CRM or collaboration tools (e.g. Microsoft Teams)
• Any additional system integrations (such as billing, automation, or other business software)

This step ensures you choose a system that supports future growth, not just current needs.

Planning the migration carefully with a well-structured strategy helps minimise disruption:

• Move departments or sites gradually rather than all at once
• Keep PSTN and VoIP running simultaneously during transition
• Ensure you have enough time, and the right documents to port your existing numbers to your new provider.
• Test call quality, routing, and integrations before full cutover

Many providers recommend starting migration well before the official PSTN shutdown due to high demand closer to deadlines.

Supporting your team is crucial, as technology changes are only effective when employees are properly supported:

• Train employees on new calling systems and features
• Update call handling procedures and routing rules
• Inform customers if contact methods change
• Provide internal support during the transition period

This reduces downtime and ensures a smoother adoption process.

Ongoing optimisation after migration is essential, as continuous monitoring and improvement are key:

• Monitor call quality and latency
• Review system analytics and usage patterns
• Adjust call routing and auto-attendant settings
• Continuously optimise bandwidth and configuration

VoIP systems are flexible, and ongoing optimisation can significantly improve efficiency.

How DIDWW can help you with the transition

If your business is affected - or will soon be affected - by the PSTN switch-off, DIDWW can help you ensure a smooth transition.

DIDWW is a licensed telecom provider delivering reliable, carrier-grade services backed by a 99.99% uptime guarantee. We offer phone numbers in over 90 countries, supported by telecom licenses in 30 countries and our own numbering resources in 18 of them.

As we continue to expand our global footprint, more than 1000 industry leaders trust DIDWW to provide dependable, high-quality communication solutions.

Number Porting

DIDWW offers free number porting in 40+ countries. You can view estimated porting times and required documentation by selecting your country in our self-service portal.

Our intuitive porting tool makes the process straightforward and easy to manage independently. If you have any questions at any stage, our porting specialists are available via live chat to assist you.

New Number Purchase & Registration

Our phone number portfolio includes local, toll-free, national, mobile, shared cost and even Universal International Freephone Numbers (UIFN), providing a wide range of coverage across countries, number types, and area prefixes. With phone numbers in 90+ countries and 5565 area codes, your company can establish a local presence anywhere - all managed through our modern, easy-to-use platform.

As a fully compliant provider, DIDWW adheres to all applicable regulatory requirements. Therefore, some numbers require number registration before activation. Detailed regulatory requirement information is available on our website.

Voice Services

DIDWW provides premium, carrier-grade voice services, with high-quality SIP trunking across 242 countries and regions, and local voice routing available in more than 50 countries worldwide.

Emergency calling is available in 38 countries and can be easily configured through our platform, ensuring reliable setup and operation.

If you anticipate high call volumes, or are already managing them, we recommend contacting our sales team at sales@didww.com to ensure your pricing aligns with your needs.

SMS Services

DIDWW offers both A2P (Application-to-Person) and P2P (Person-to-Person) messaging services across multiple countries.

If your business uses automated messaging - or plans to introduce it - you can explore our available A2P campaigns per country.

For high-volume messaging requirements, please contact sales@didww.com to discuss tailored pricing options.

Cloud PBX (phone.systems™)

DIDWW’s Cloud PBX solution, phone.systems™, is designed for modern teams seeking an efficient and flexible way to manage communications. The platform includes a comprehensive set of features - from voicemail to advanced AI-powered features.

With detailed documentation and dedicated technical support, you can quickly set up seats and start onboarding your team onto the platform with ease.

If you are already using a CRM (Customer Relationship Management) system, it can be integrated with our Cloud PBX. A list of currently supported integrations is available in our documentation.

Support & Resources

You can find more information in our blog and extensive DIDWW documentation.

If you need assistance at any time, our technical support specialists are available via the 24/7 live chat. We are here to help you make your transition simple, clear, and stress-free.

Conclusion

The PSTN switch off marks a crucial shift in how businesses communicate, moving from legacy infrastructure to more flexible, scalable, and future-ready digital solutions. While the transition may seem complex, it also presents a valuable opportunity to modernize communication systems, enhance reliability, and unlock new capabilities that traditional telephony simply cannot support.

Businesses that take a proactive approach - assessing their current dependencies, planning migrations carefully, and investing in the right VoIP or cloud-based solutions - will be best positioned to ensure seamless operations. Delaying action, on the other hand, risks disruption and potential loss of connectivity at critical moments.

Ultimately, this transformation is not just a technical upgrade, but a strategic evolution. By embracing the change now, businesses can future-proof their communications, improve efficiency, and stay competitive in an increasingly digital world.

DIDWW provides powerful Voice and Messaging services with real-time provisioning and management through our self-service user portal. We offer reliable calling solutions, extensive coverage of DID numbers in 90+ countries, messaging, emergency calling, and more. For additional information on our services, please contact us at sales@didww.com or via our live chat at any time.

We are thrilled to announce that DIDWW SIP trunking services can be connected with Retell AI, a voice agent platform designed to manage inbound and outbound calls with low latency and natural, human-like interactions.

This allows users to:

• Connect callers with AI agents for real-time support.
• Route incoming calls from DIDWW numbers to Retell AI.
• Import existing DIDWW numbers into your AI calling workflow.
• Enable bulk outbound calling for AI agents via DIDWW Outbound Trunks.
• Scale voice automation globally with DIDWW SIP trunking.
• Assign AI agents to specific phone numbers.

For more information on setting up Retell AI with DIDWW, please refer to our documentation or contact us at customer.care@didww.com. You can also reach us via live chat at any time.

DIDWW is advancing its A2P SMS services with increased coverage across the Latin American region. Customers can now access new routing options that provide secure and scalable messaging for business communications.

This significant expansion covers a broad range of countries across LATAM, including Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay, and Venezuela. These wide-ranging routes enable businesses to send messages throughout the region via secure A2P channels.

We look forward to assisting with your business communication needs. If you have any questions regarding the A2P service offered by DIDWW, please contact us at customer.care@didww.com or via our live chat at any time.

At DIDWW, we are committed to continuously developing our API with new features that enhance functionality, enable seamless integration with third-party services, and strengthen our customers’ solutions.

Our new API version (2026-04-16) introduces significant improvements with a focus on compliance, visibility, and operational control. Key updates include:

• Emergency calling registration support with built-in address verification to meet country-specific regulatory requirements before emergency routing is activated for your DID numbers.
• Enhanced DID number history tracking provides access to 90 days of number lifecycle events - including assignments, renewals, cancellations, restorations, and billing cycle changes - with visibility into whether each action was triggered by the system, API, staff, or your team via the DIDWW user panel.

To learn more about the latest API update, explore the changelog for a full list of changes included in version 2026-04-16, or contact us at sales@didww.com or through our 24/7 live chat.

Dublin, April 21, 2026 – DIDWW, a global telecommunications provider specializing in high-quality VoIP communication and SIP trunking solutions for businesses and telecom carriers worldwide, has announced its participation as a Gold Sponsor in International Telecoms Week (ITW) 2026, the world’s largest wholesale telecommunications event.

Taking place May 19-21 at the Gaylord National Resort & Convention Center in National Harbor, MD, ITW 2026 brings together over 7,000 senior decision-makers from more than 2,500 carriers, hyperscalers, data centres, cloud providers, subsea and satellite operators, investors, and software and hardware vendors. This event serves as a premier platform for networking, deal-making, and exploring the latest innovations across digital infrastructure and global connectivity.

Attendees are welcome to visit the DIDWW team at booth 512 to discuss the latest trends in voice and messaging, as well as broader industry advancements. Visitors will have the opportunity to explore DIDWW's extensive virtual phone number coverage across more than 90 countries, advanced SIP trunking services, local dialing solutions, and robust API and UI tools for automated provisioning, number management, and service configuration. To arrange a dedicated meeting in advance, attendees are invited to reach out via email at sales@didww.com or contact their personal account manager directly.

"ITW remains one of the most important gatherings in the global telecoms calendar, and we look forward to reconnecting with partners and clients while forging new relationships. With the industry moving fast on voice quality, messaging innovation, and digital identity, ITW is exactly the right place to exchange ideas and turn them into action," said Karolis Jurys, CEO of DIDWW.

Adding to DIDWW's presence at the event, CEO Karolis Jurys will be joining the panel discussion "From data to dollars: How telcos can own mobile identity" on May 20, from 11:00 AM to 12:00 PM, at the Woodrow Wilson Stage on the First Floor of the Gaylord National Resort & Convention Center. The session will explore how telcos can leverage trusted customer relationships and rich network data to generate new digital identity revenue streams, a topic of growing strategic importance across the industry.

About DIDWW

DIDWW is a licensed telecom operator specializing in fully compliant virtual phone numbers, voice and messaging services across 90+ countries. The company is continuously expanding its coverage and currently holds telecom licenses in 30 countries, with its own numbering resources in 18 of those regions.

Carrier-grade telecom infrastructure includes two-way SIP trunking, global DID inventory, local voice termination, and flexible capacity options. Built on a secure, geo-redundant private network, the platform enables telecom operators and service providers to scale communications services with reliability and regulatory compliance.

DIDWW also employs automated quality and abuse monitoring, all supported by a professional, in-house customer support team available 24/7/365.

For more information, visit https://www.didww.com/.

Press Contact:
Vilija Simkiene
Marketing Department
vilija.s@didww.com
www.didww.com

The shift to cloud-based phone systems is more than a trend - it is a necessary step for modern business communication. Over the past 10-15 years, cloud PBX systems have become mainstream, especially gaining widespread adoption during the Covid-19 pandemic in 2020. These systems represent a significant step forward from traditional phone lines, offering flexibility, mobility, the ability to work from anywhere, and reduced costs.

With the emergence of AI, Cloud PBX systems are becoming even more advanced, further simplifying workflows.

Artificial intelligence (AI) has advanced rapidly in recent years, with a major breakthrough in 2022 with the launch of ChatGPT. This platform, accessible to the general public, quickly achieved massive adoption. Today, AI is widely used to enhance communication workflows, making it an essential tool in modern business operations.

What is a cloud PBX?

A cloud PBX (private branch exchange) is a cloud-based phone system that allows businesses to make, receive, and manage calls over the internet instead of relying on traditional on-premise phone hardware. Hosted in the cloud, it enables companies to manage communications efficiently from anywhere using desk phones, computers, or mobile apps.

So why are companies shifting to cloud-based phone systems? Traditional telephony services can be cumbersome, whereas a cloud PBX saves time and resources. Companies adopting Cloud PBX report 27% lower maintenance costs and 31% improved communication efficiency.

Maintaining hardware, updating systems, and handling downtime consumes both time and money. Cloud PBX providers handle these tasks, enabling teams to focus on delivering excellent customer experiences while saving both time and money.

AI in communications

AI is integrated into many everyday services, often in ways we may not notice:

AI Chatbots and virtual assistants: Companies use AI to handle basic, routine inquiries, which do not require human intervention. Examples include Apple’s Siri and Google Assistant.

Language translation services: AI is revolutionizing translation. Services like Google Translate and DeepL make multilingual communication faster and more accessible than ever.

Automated content creation and editing: Tools like Grammarly or Quillbot correct grammar, offer alternatives, paraphrase text, or generate content entirely, as seen with ChatGPT or Gemini.

Smart replies: Gmail, for instance, uses Gemini AI to suggest replies to customer inquiries based on previous responses and company-specific context. Another example includes Superhuman, a premium email client with AI-powered drafting and reply features.

Call analysis: When integrated with PBX systems, AI analyzes calls for sentiment, talk-to-listen ratios, keyword usage, and more. It can provide transcriptions and insights into caller satisfaction or dissatisfaction.

How AI improves PBX systems?

Adding AI to a cloud PBX transforms a traditional phone system into a data-driven communication platform. Beyond managing calls, the system can analyze interactions and provide insights to improve decision-making and customer engagement.

Here are the key ways AI is revolutionizing communications in PBX systems:

Automation: AI automates a variety of administrative and operational tasks, allowing employees to focus on complex customer issues rather than routine work. Capabilities include:

• Logging calls to CRM: Automatically stores calls under the associated contact in the CRM (customer relationship management) system.
• Recognizing contacts from phone numbers: Identifies incoming calls from phone numbers linked to existing CRM contacts and displays the associated contact.
• Automatic contact creation: Creates a new contact in the CRM system when an unknown number calls.
• Call recording storage: Stores call recordings automatically, making them easily accessible for later reference, agent quality assurance, or compliance purposes.
• Summarizing conversations: Creates brief call summaries for quick reference.

Call insights: AI analyzes conversation content and sentiment, helping businesses identify customer needs, concerns, and satisfaction levels more accurately. Insights can be divided into:

• Sentiment analysis: Detects positive, neutral, or negative customer sentiment, allowing accurate measurement of satisfaction.
• Talk-to-listen ratio: Measures how much agents talk versus listen, helping managers evaluate communication effectiveness and coaching opportunities.
• Keywords and topics: Identifies recurring words, phrases, and topics, highlighting customer concerns, trends, or frequently asked questions.

Transcription: AI-powered transcription turns spoken conversations into accurate written text, unlocking insights from large volumes of calls. The benefits include:

• Real-time or post-call transcripts: Converts voice to text immediately or shortly after the call ends. Teams can quickly locate information, keywords, or decisions from previous calls.
• Pattern recognition: Aggregated data from thousands of calls can reveal trends in customer behavior, frequently reported issues, or emerging topics.
• Quality assurance: Managers can ensure agents follow scripts and procedures consistently.
• Team alignment: Remote or distributed teams can stay informed about key conversations, even if they were not part of the call.

Multilingual support: AI allows 24/7 support in multiple languages, allowing businesses to assist customers in multiple languages at any time. Multilingual AI agents available 24/7, capable of handling routine inquiries in multiple languages whenever human agents are unavailable - including after hours - ensure basic questions are answered without delay.

Future AI trends in PBX

Experts continue to train AI to be smarter, more independent, and increasingly helpful for teams. Key trends to watch include:

AI agents: Next-generation AI agents are evolving beyond simple chatbots into fully autonomous systems capable of sophisticated interactions. A prime example is ElevenLabs, which delivers high-quality, interactive AI agents. In the future, AI agents will become increasingly advanced and widely adopted, especially in PBX systems.

Biometric security and fraud prevention: Voice biometrics can detect synthetic voices and deepfakes, helping ensure secure and trustworthy communication. A recent example illustrates why this matters: In 2024, a Ferrari manager stopped an AI deepfake scam impersonating CEO Benedetto Vigna - full story: CyberGuru. This highlights a growing reality: AI-driven threats must be countered with AI-powered defenses. Solutions like Pindrop Pulse detect deepfakes and assign a “liveness score” to distinguish humans from AI voices.

Real-time multilingual translation: AI-driven PBX systems are already introducing live voice translation to remove language barriers in global meetings. As AI evolves, these features will become more accurate and natural-sounding, with more PBX providers expected to integrate them as a standard component of modern communication platforms.

Hyper-personalization: As AI becomes more advanced and better trained, it will be able to recognize customer preferences and tailor its responses to deliver a more human-like, personalized experience. Over time, these capabilities will not only improve the quality of interactions but also make customers feel more understood and valued. It will become like a secret weapon to create loyalty with customers.

Conclusion

AI is transforming cloud PBX systems for the better. By handling routine tasks and repetitive workflows, AI frees up teams to focus on more complex, high-value work, making their days more productive. It also delivers insights that help teams improve communication, identify issues, and personalize their approach to each customer. With AI support, teams can perform more effectively and make better-informed decisions.

Features such as transcription, sentiment analysis, and automated summaries turn everyday calls into valuable business intelligence. By combining reliable call management with advanced analytics, organizations can boost productivity, gain deeper customer insights, and continuously improve the overall customer experience.

DIDWW offers phone.systems™ Cloud PBX solution, designed to streamline business communications. The platform provides AI-powered features, advanced call routing, seamless CRM integrations, extensive features, and a softphone app available for download on Windows, iOS, macOS, and Android. The phone.systems™ user-friendly interface requires no training or expertise, allowing users to seamlessly combine our PBX and voice services with phone numbers in 90+ countries.

We are thrilled to announce our participation in International Telecoms Week (ITW) 2026, the world’s premier wholesale telecommunications event!

Taking place from May 19–21 in National Harbor, MD, ITW brings together global industry leaders, providing exceptional opportunities for networking, collaboration, and discovering the latest innovations in digital infrastructure. This year’s event will host over 7,000+ decision-makers from 2,500+ carriers, hyperscalers, data centres, cloud providers, subsea and satellite operators, investors, and software and hardware vendors.

The DIDWW team looks forward to welcoming you at booth 512 at the Gaylord National Resort & Convention Center in National Harbor, MD. Our meeting rooms 5-134, 5-136 and 5-138 on the 5th floor are accessible via the Relâche elevators. To reserve a dedicated session in advance, please email us at sales@didww.com or contact your personal account manager.

In addition, we are proud to share that our CEO, Karolis Jurys, will be speaking on the informative panel “From data to dollars: How telcos can own mobile identity” on May 20th, 11:00 AM – 12:00 PM, at the Woodrow Wilson Stage, First Floor, Gaylord National Resort & Convention Center. This promises to be an insightful session you won’t want to miss.

We are looking forward to meeting with you at ITW 2026 in National Harbor, MD!

We continue to grow our global communications portfolio with the introduction of outbound SIP trunking in Nicaragua. Now, DIDWW offers local call termination in 55 countries, giving customers direct access to premium local routes through our telephony network.

To enable outbound SIP trunking on your account, please contact your account manager or the DIDWW sales team at sales@didww.com. We look forward to supporting your business communications worldwide, including virtual numbers and other services in Nicaragua.

For any questions, please contact us at customer.care@didww.com or via our live chat anytime.

As part of our ongoing efforts to expand coverage, we are excited to announce that DIDWW now offers alphanumeric A2P messaging in Romania. This service enables companies to send branded, personalized SMS messages using a unique local sender ID.

Application-to-Person messaging broadens our offerings in Romania, allowing businesses to automate communications, engage customers, send reminders, notifications, and much more.

For more information, contact us at customer.care@didww.com or via our live chat anytime.

Dublin, March 17, 2026 – DIDWW, a global telecom provider of premium-quality SIP trunking and two-way SMS services, has announced a new integration between its cutting-edge cloud PBX, phone.systems™, and ActiveCampaign CRM. Designed to help businesses streamline customer communications, this integration synchronizes contact data, automatically logs calls, and delivers deeper visibility into customer interactions – all within a single connected workflow.

With this integration, phone.systems™ users can connect their ActiveCampaign accounts to automatically match inbound and outbound calls with CRM contacts. Calls are logged directly within ActiveCampaign, enabling sales and support teams to maintain accurate, up-to-date communication histories without the need for manual data entry. In addition to call logging, automatic contact synchronization between the two platforms ensures that customer information remains consistent across systems at all times. Further enhancing the integration, AI-powered call insights within phone.systems™ provide teams with greater visibility into conversation outcomes, helping organizations optimize customer engagement and overall operational efficiency.

“Integrating phone.systems™ with ActiveCampaign allows businesses to connect their communication workflows directly with their CRM environment,” said Vladas Juozapavicius, phone.systems™ Product Manager at DIDWW. “By automating contact synchronization and call journaling, organizations can save time, reduce manual work, and gain more value from every customer interaction.”

This latest addition expands the growing list of CRM platforms supported by phone.systems™. Alongside ActiveCampaign, DIDWW’s cloud PBX integrates effortlessly with leading CRM solutions such as Salesforce, HubSpot, Pipedrive, Zendesk, Zoho and monday CRM, enabling organizations to seamlessly align voice communications with their existing business workflows.

The ActiveCampaign integration can be configured directly within the phone.systems™ interface. Detailed setup instructions are available in DIDWW’s official documentation: ActiveCampaign and phone.systems™ integration.

About DIDWW

DIDWW is a licensed telecom operator specializing in fully compliant phone numbers, voice, and messaging services across 90+ countries. The company is continuously expanding its coverage and currently holds telecom licenses in 30 countries, with its own numbering resources in 18 of those regions.

The company’s innovative cloud PBX solution, phone.systems™, enables businesses to create streamlined communication systems. Enhanced by AI-driven tools, seamless CRM integrations, and multiplatform apps for Windows, iOS, macOS, and Android, phone.systems™ delivers an unparalleled user experience.

DIDWW also employs automated quality and abuse monitoring, all supported by a professional, in-house customer support team available 24/7/365.

For more information, visit https://www.didww.com/.

Press Contact:
Vilija Simkiene
Marketing Department
vilija.s@didww.com
www.didww.com

We are happy to announce the expansion of our services with the addition of outbound SIP trunking for mobile numbers in Belgium. This enhancement now enables local call termination for both local and mobile numbers, allowing customers to benefit from high-quality local routing through the traditional telephony network.

To activate outbound SIP trunking on your account, please reach out to your account manager or contact the DIDWW sales team at sales@didww.com. We are ready to support your global business communication needs, including other virtual numbers and additional services in Belgium.

If you have any questions or require assistance, please contact us at customer.care@didww.com or connect with us via live chat at any time.

We are proud to announce a new integration between phone.systems™, our advanced cloud-based telephony solution, and ActiveCampaign, the all-in-one marketing automation and CRM (Customer Relationship Management) platform.

By connecting phone.systems™ with ActiveCampaign, you can seamlessly manage customer calls while keeping your contact data perfectly synchronized. This integration simplifies communications and boosts customer relationship management with the following features:

• Automatic contact synchronization keeps contacts updated in real time.
• Call logging tracks all calls automatically in ActiveCampaign.
• Automatic contact creation instantly adds new contacts from unknown numbers.
• AI-powered call insights enrich your call logs with actionable analytics.

To learn more about the integration between phone.systems™ and ActiveCampaign, please refer to our documentation or contact us at customer.care@didww.com. You can also reach out via our live chat at any time.