Dublin, October 6, 2026 – DIDWW, a fully licensed global telecom operator connecting human and AI communications across 90+ countries, has announced its participation as a Silver exhibitor at Gartner® IT Symposium/Xpo™ 2026. The event takes place November 9–12 at the International Barcelona Convention Centre.

We believe that it is one of the most important gatherings of CIOs and IT executives, the event brings together senior IT leaders to separate AI hype from reality, with agentic AI among this year's central themes. It's familiar ground for DIDWW: as AI agents, voice bots, and automation platforms take on real conversations with customers, something still has to connect them to an actual phone number in an actual country.

Attendees are welcome to meet the DIDWW team at booth no. 609 to see how carrier-grade SIP trunking, phone numbers, and SMS connect AI agents and automation platforms to the real-world phone network. The network runs on directly licensed infrastructure, not resold capacity, across 90+ countries. Integrations with ElevenLabs, Retell AI, Vapi, Microsoft Teams, and Genesys let companies connect their existing AI solutions directly to DIDWW's network. To schedule a dedicated session in advance, attendees can email the DIDWW team at sales@didww.com or contact their personal account manager.

"AI can hold a great conversation, but someone still has to connect that call to a real phone number in a real country," said Karolis Jurys, CEO of DIDWW. "That's the part we've spent 20 years getting right, and it's why we wanted to be in Barcelona talking to IT leaders about it. We just want to make sure the phone still rings when it should, no matter which country the AI agent is calling into."

About the Gartner® IT Symposium/Xpo™ 2026

Gartner IT Symposium/Xpo is the world's most important gathering for CIOs and other IT executives. IT executives rely on these conferences to learn how to amplify the impact of the technology, insights and trends shaping the future of IT and business. Follow news and updates from the conferences on X using #GartnerSYM, and on the Gartner Newsroom.

GARTNER and IT Symposium Xpo is a trademark of Gartner, Inc. and/or its affiliates.

About DIDWW

DIDWW provides licensed voice infrastructure that lets organizations conduct business and serve customers reliably anywhere in the world – from anywhere in the world. Including hard-to-reach, high-growth markets other providers skip.

Headquartered in Dublin and operating in 90+ countries, DIDWW gives mid-market and enterprise organizations a stable, compliant local presence wherever they need to do business. Local phone numbers, two-way voice & SMS, and flexible communications solutions – all through a self-serve platform built for human teams and AI agents alike.

For over 20 years, DIDWW has served more than 7,000 organizations, including Fanatics, Air Serbia, 4Finance, Teltonika, Telefónica, and more, backed by 24/7 in-house customer support.

To learn more about DIDWW, please visit https://www.didww.com/.

Press Contact:
Vilija Simkiene
Marketing Department
vilija.s@didww.com
www.didww.com

DIDWW's new service status page gives you an overview of every service - updated the moment something changes. See whether an outage has been detected, is under investigation, or already resolved. No guessing, no waiting on a support ticket to find out what’s happening.

Get status updates for the services you select:

• Inbound Voice
• Outbound Voice
• Inbound SMS
• Outbound SMS
• phone.systems™
• DIDWW API
• DIDWW User Panel
• DIDWW Network

Choose how you want to be notified - for all services or specific components via:

• Email
• Slack
• Microsoft Teams
• Discord
• Google Chat
• Webhook
• RSS
• Atom
• API

Check the service status page and set your notification preferences to receive important updates for the services relevant to you.

If you have any questions, reach out to us at sales@didww.com or via our 24/7 live chat.

Meet DIDWW at Gartner® IT Symposium/Xpo™ 2026, November 9-12 in Barcelona, and discover how premium telecom connectivity can support your AI stack.

Your AI stack can think, talk, and automate - but it still needs a reliable voice network behind it. DIDWW connects AI agents, automation platforms, and communication tools to the global phone network with carrier-grade reliability, flexible services, and zero lock-in.

DIDWW integrates seamlessly with ElevenLabs, Retell AI, Vapi, Microsoft Teams, Genesys, and more, providing voice, SMS, and phone numbers in 90+ countries.

Come by booth #609 at the International Barcelona Convention Center to explore how DIDWW can support your business communications.

Want to schedule a one-on-one meeting? Email us at sales@didww.com or reach out directly to your account manager to book a time.

See you in Barcelona!

Gartner and IT Symposium Xpo is a trademark of Gartner, Inc. and/or its affiliates.

Running a commercial calling campaign in Spain?  Your number type matters more than ever.

Following recent regulatory changes, +34-400 numbers are now the only numbers permitted for this purpose in Spain.

Spanish +34-400 numbers are designed exclusively for outbound commercial use.

Get the right numbers for your business with DIDWW, and explore other services available in Spain.

Disclaimer: Calls made from these numbers may experience connectivity issues on certain local networks until October 17, 2026.

Feel free to contact us at sales@didww.com or join our 24/7 live chat if you have any questions -  we are here to help with your telecommunication needs.

Verification is one of the smallest moments in your customer journey - and one of the easiest to lose someone at.

DIDWW delivers OTP verification you can rely on. Send verification codes via SMS or voice through premium, high-quality routes designed for dependable delivery, with end-to-end routing across trusted voice and SMS networks.

With OTP Verify, you can:

• Reach more markets - available in 53 countries for voice, and 73 for SMS.
• Choose the channel that fits - send codes by SMS or voice, per request.
• Speak the customer's language - voice OTP available in 41 languages.
• Strengthen brand recognition with flexible sender IDs where available.
• See what's working - detailed statistics and insights into delivery rates, latency and conversion by channel and country.
• Go live fast - with developer-first APIs and SDKs for Ruby, Node.js, Android, iOS, React Native, and Dart/Flutter.

Pricing is simple: a successful verification fee plus your chosen delivery channel's fee. No hidden costs, no surprises.

Try it yourself in the self-service portal - for setup information, see our detailed documentation. Have any questions? Feel free to contact us at sales@didww.com or via our 24/7 live chat.

Customer experience (CX) is the overall impression a customer forms from every interaction with a business, broader than customer service, which only covers help-seeking moments. CX matters because it drives retention, builds word-of-mouth growth, and differentiates companies when products look similar. Key elements include consistency, ease, speed, personalization, reliability, and proactive communication. Additional pro tips: listen first, over-communicate, offer 24/7 availability, provide a self-service option, and properly train staff.

Every dropped call, delayed number, or unanswered support ticket adds up. That's customer experience (CX) - and it's quietly deciding which companies grow and which ones lose accounts to a competitor with fewer excuses.

For multi-country enterprises, CX breaks in the same places every time: coverage gaps in edge markets, support that goes quiet after the sale, vendors that multiply until nobody owns the problem. Fix those, and CX stops being a buzzword - it becomes the reason customers stay.

Here's what actually moves the needle, and how to get it right consistently.

What is customer experience?

Customer experience (CX) is the overall impression a customer forms of your business based on every interaction they have with it, from the first ad they see to the last support ticket they close. It spans the entire relationship: browsing your website, talking to sales, onboarding, using the product, contacting support, and everything in between.

CX is often confused with customer service, but service is just one piece of it. Customer service is what happens when a customer needs help. Customer experience is everything, whether they ever ask for help or not. It includes how easy your website is to navigate, how clear your pricing is, how your product performs under real conditions, and how your team communicates when something goes wrong.

Why is customer experience important?

Customers don't just remember what a company sold them. They remember how the company made them feel while buying it, using it, and getting help with it. That impression shapes whether they come back, whether they recommend you, and whether they give you the benefit of the doubt when something goes wrong.

A few reasons CX deserves real investment:

• It drives retention: Acquiring a new customer costs significantly more than keeping an existing one, and a poor experience is one of the fastest ways to lose a customer to a competitor.
• It builds word-of-mouth growth: Customers who have a great experience talk about it, and that kind of referral carries more trust than any ad campaign.
• It creates resilience: Businesses with strong CX earn more patience from customers when mistakes happen, because trust has already been built.
• It differentiates you: When products and pricing look similar across a market, experience is often the deciding factor for which company a customer chooses and stays with.

What makes a great customer experience?

A great customer experience isn't the result of one big gesture. It's built from a set of habits applied consistently across every touchpoint.

Consistency: Customers should get the same quality of experience whether they're on your website, on the phone, or on live chat. Inconsistency, even small, makes a business feel unreliable.

Ease: Friction is the enemy of good experience. That means clear pricing, straightforward onboarding, simple documentation, and support that doesn't require customers to repeat themselves five times.

Speed: Response time matters as much as the quality of the response. Hubspot’s research shows that customers define 10 minutes or less as immediate. Fast and straightforward answers build confidence even when the news isn't the best.

Personalization: Customers notice when a company understands their specific situation instead of offering a generic answer. This doesn't require complex tooling, just attentiveness.

Reliability: A product or service that works as promised, day after day, is itself a major part of experience. No amount of friendly support fully offsets a product that keeps failing.

Proactive communication: Telling customers about an issue before they discover it themselves builds more trust than any amount of after-the-fact apologizing.

Pro tips from DIDWW

Customer experience isn't an afterthought at DIDWW - it's something our clients consistently point to, and the Antonio Meucci Global Telco Awards has recognized it too. Here are a few things we've learned along the way.

Listen first: A client who's already signed up doesn't need to hear how great your solution/product is - they need to be heard. Let them lay out their requirements and concerns, then step in with honest advice and an offer that actually fits.

Over-communicate: Even without a final answer, tell people where things stand, what you're checking, and when they'll hear from you next. It costs nothing to keep someone in the loop - and proactive updates are often what turn a delay into trust.

Always be available in some form: Customers don't expect instant fixes - they expect to be heard. Influx research found 51% of customers say a company must offer some form of 24/7 availability. When something goes wrong, people just want to know someone's on it. Not every issue gets solved on the spot. But when you keep customers in the loop - confirming their issue landed and a specialist is already working on it - that's what builds trust.

Give people the freedom to self-serve: The customer doesn't want to depend on you for something they could do themselves. Ditch the back-and-forth emails for anything that can be handled through a self-service portal.

Invest in your people: Train specialists properly, and don't rush them onto the front line. Someone two days into the job can't yet deliver accurate answers or real support - give people time to actually learn.

Conclusion

Customer experience isn't a department or a single initiative - it's the cumulative result of every decision you make about how you treat the people you serve. It shows up in the small things: the speed of your replies, the clarity of your pricing, whether you tell customers about a problem before they find it themselves.

Companies that treat CX as a core discipline, not an afterthought, build the kind of trust and loyalty that's difficult for competitors to replicate - the kind that survives a bad month, a price increase, or a flashier pitch from someone else. Companies that don't tend to find out the cost the hard way, through churn no discount can win back.

Getting it right starts with understanding what your customers actually need, then removing the friction between them and that outcome, every single time. That's not a project with an end date - it's a standard you hold yourself to on the thousandth interaction as much as the first.

DIDWW provides licensed voice infrastructure allowing organizations to conduct business and serve customers reliably anywhere in the world - from anywhere in the world. Including hard-to-reach, high-growth markets.

DIDWW enables mid-market and enterprise organizations to establish a stable, compliant local presence, wherever they need to do business - by supplying inbound and outbound voice and SMS services, as well as a powerful REST API and MCP server, all easily accessible from a self-serve platform that supports human teams and AI agents, with 24/7 in-house support.

For over 20 years, DIDWW has helped over 7,000 businesses scale globally.

For additional information, contact us at sales@didww.com or via our live chat at any time. We are here to help you scale your business anywhere you need to be - we're already there.

Dublin, September 22, 2026 – DIDWW, a fully licensed global telecom operator connecting human and AI communications across 90+ countries, has taken home two top honors at the Antonio Meucci Global Telco Awards 2026. DIDWW was named winner of the Excellence Award for Best Europe Provider and the Honors Award for Best Voice Provider, a double win that reflects the company's continued growth across its licensed footprint and its focus on reliable, high-quality voice services.

Now in its fourth year, the Antonio Meucci Global Telco Awards recognize achievements across nearly 30 categories spanning voice, messaging, IoT, and other areas of the telecom industry. In 2026, more than 100 telecom professionals served on the judging committees, bringing expertise from across the global telecommunications sector. Entries were evaluated through a two-phase process, beginning with an initial assessment by the judges and followed by live online interviews in which shortlisted nominees presented their achievements and strategies directly to the judging panel.

These wins speak to what sets DIDWW apart: unlike providers who rent capacity from other operators, DIDWW directly holds the licenses and phone number blocks behind its services, in compliance with local regulators, keeping every call within its own network. That direct ownership is what makes it possible to keep going where other providers stop – into hard-to-reach, high-growth markets across Europe and beyond. With licensed local numbers in 30 countries, direct numbering resources in 19, and local partnerships bringing total coverage to over 90 countries, DIDWW gives mid-market and enterprise organizations a stable, compliant local presence wherever they need to do business.

“Being named Best Europe Provider and Best Voice Provider in the same year means a great deal to us,” said Karolis Jurys, CEO of DIDWW. “It's recognition of the team that shows up for our customers every day, and of the trust our customers and partners place in us to keep their voice services running, wherever in the world they're doing business. That trust is what motivates us to explore new markets and take on new challenges, so we can keep turning complex telecom problems into solutions that just work.”

About DIDWW

DIDWW provides licensed voice infrastructure that lets organizations conduct business and serve customers reliably anywhere in the world – from anywhere in the world. Including hard-to-reach, high-growth markets other providers skip.

Headquartered in Dublin and operating in 90+ countries, DIDWW gives mid-market and enterprise organizations a stable, compliant local presence wherever they need to do business. Local phone numbers, two-way voice & SMS, and flexible communications solutions – all through a self-serve platform built for human teams and AI agents alike.

For over 20 years, DIDWW has served more than 7,000 organizations, including Fanatics, Air Serbia, 4Finance, Teltonika, Telefónica, and more, backed by 24/7 in-house customer support.

For more information, visit https://www.didww.com/.

Press Contact:
Vilija Simkiene
Marketing Department
vilija.s@didww.com
www.didww.com

SIP trunking delivers phone calls over the internet, replacing physical phone lines with a flexible, scalable connection that lowers telecom costs. It works by connecting a business phone system to a SIP trunking provider, which routes calls to the wider phone network without requiring new hardware. Key benefits include usage-based pricing, easy scalability, simplified expansion into new markets with local numbers, consolidated infrastructure, and compatibility with existing communication platforms. When choosing a provider, businesses should evaluate coverage, call quality, compliance, integration, and support.

If your business still runs phone calls over traditional phone lines, you're paying more than you need to, and you're limited in ways you might not even realize. Businesses commonly report saving 25% to 65% on monthly telecommunication expenses when switching from traditional phone lines to SIP trunking.

SIP trunking is the technology that lets you make and receive calls over the internet instead - and for most growing businesses, it's the difference between a phone system that scales with you and one that holds you back.

Here's what it is, how it works, and what to look for if you're evaluating it.

What is SIP trunking?

SIP trunking is a method of delivering business phone calls over an internet connection using the Session Initiation Protocol (SIP), it replaces physical phone lines with a virtual connection that carries voice calls over your internet connection.

Instead of paying for a fixed number of copper lines running into your office, you get a flexible pool of calling capacity that you can scale up or down as your business needs change.

Think of it like the difference between owning a fleet of company cars and using a car-sharing service. With traditional phone lines, you own (and pay for) a fixed number of connections whether you're using them or not.

How SIP trunking works

SIP - the technical standard used to set up, manage, and end a voice call over the internet. A "trunk" is simply the connection carrying multiple calls at once, the same term used for traditional phone lines.

In practice:

1. Your business phone system (cloud PBX, unified communications platform, etc.) connects to a SIP trunking provider instead of a physical phone line.
2. Calls travel as data over your internet connection rather than through dedicated copper wiring.
3. The provider connects those calls to the wider phone network, so you can call - and be called by - any phone number, anywhere.

No new hardware runs through your walls. No engineer needs to install physical lines. The setup lives in software and configuration, which is a large part of why it's faster and cheaper to change than a traditional setup.

Why businesses are switching to SIP trunking

• Lower costs: Traditional phone lines charge you for capacity you may not use, especially outside business hours or during slow periods. SIP trunking is typically priced around actual usage, so you're not paying to keep idle lines connected.
• Room to scale up or down without a truck roll: Adding capacity for a busy season, a new hire, or a new office location is a configuration change, not a hardware install. The same goes for scaling down - you're not locked into infrastructure sized for your busiest month.
• Easier expansion into new markets: If you want a local phone number in another city or country so customers there can reach you at local rates, that's something SIP trunking makes straightforward - no need to lease physical infrastructure in that location.
• One connection, less to manage: Consolidating your voice traffic onto your existing internet connection means fewer separate vendors, fewer physical lines, and typically simpler IT overhead.
• Works with the tools you already use: SIP trunking is built to connect to modern cloud PBX and unified communications platforms like 3CX, Yeastar, Microsoft Teams, etc. - so it fits into infrastructure you're likely already running rather than requiring you to rip anything out.

What to check before you choose a provider

Not all SIP trunking providers are the same, and the differences matter once you're relying on it for business calls. Some things worth asking about:

• Coverage: Where does the provider actually offer phone numbers and connectivity? If you operate internationally or plan to, check that coverage matches your footprint. It’s also worth looking at the provider’s licenses, whether they have their own number ranges, and whether it can offer connectivity in harder-to-reach or less commonly covered locations.
• Call quality and reliability: Ask about uptime commitments and how the provider handles call quality, since voice traffic is more sensitive to network issues than most other data.
• Compliance: Depending on where you operate, there may be local regulatory requirements around phone numbers that vary by country. It’s worth confirming these requirements upfront, rather than discovering them after signing up.
• Integration: Confirm the SIP trunk service works seamlessly with the PBX or communications platform you already use, or plan to use.
• Support: Voice is often mission-critical, so it is essential that a provider offers 24/7 support. Check that some form of support is available around the clock - it’s especially critical when issues arise outside standard business hours.

Why over 7000 businesses choose DIDWW

DIDWW is licensed voice infrastructure - not a reseller renting someone else's network, but the operator directly holding the licenses and number blocks that keep businesses connected in 90+ countries. That's the difference between connectivity that's dependable and connectivity that just claims to be.

INVADE shows what that looks like in practice. Its predictive dialing platform powers market researchers in 50+ countries, scaling from small teams to operations running more than 1,000 interviewers - and at that range, voice connectivity can't be a weak link. It has to hold up whether you're placing ten calls a day or ten thousand.

That's what DIDWW's SIP trunks deliver: connectivity that scales with INVADE rather than around it, backed by a network DIDWW owns end to end - so call quality and uptime don't depend on someone else's infrastructure decisions.

"DIDWW has helped to facilitate our migration from on-premise to the INVADE 'Dialler as a Service' model by making it simple and cost effective for us to manage all of our client's SIP requirements in-house." - shared Mark Baker, the CEO of INVADE.

Running on DIDWW's own global network, INVADE gets virtually unlimited call capacity, flexible trunk configurations, and premium audio quality as standard - so wherever their research takes them, the connection behind it just works.

Lower costs. Simpler infrastructure. Reliable communications that scale across markets.

That’s the advantages of SIP trunking - and what DIDWW enables businesses like INVADE to achieve on a global scale.

Conclusion

SIP trunking turns business phone calls into something flexible, scalable, and easier to manage than traditional lines - and the benefits go well beyond just cost.

With SIP trunking, businesses gain the ability to scale capacity up or down instantly, without waiting on hardware installs or truck rolls. Expanding into new markets becomes simpler too - local numbers can be added wherever your customers are, without leasing physical infrastructure in each location. Because voice traffic runs over your existing internet connection, there's less to manage overall: fewer vendors, fewer physical lines, and a communications setup that fits cleanly into the cloud PBX or unified communications platform you're already using.

The result is a phone system built for how modern businesses actually operate - global by default, responsive to demand, and free from the rigid constraints of copper lines.

If your current setup is costing more than it should, buckling under growth, or holding back your expansion into new markets, SIP trunking is must-switch.

DIDWW provides one SIP trunking solution - inbound and outbound, built to keep call quality steady and downtime out of the picture. DIDWW offers premium voice routes through carrier-grade infrastructure with 99.998% uptime, plus local coverage in 55+ countries. SIP trunks can be configured to match how your business actually operates - with no vendor lock-in and native integrations with platforms like ElevenLabs, Retell AI, Vapi, Microsoft Teams, and Genesys. As a fully licensed global telecom operator, DIDWW keeps everything running on infrastructure you can rely on. For more information, feel free to reach out to our sales team at sales@didww.com or start a live chat anytime - we’re available 24/7/365.

DIDWW is heading to Riga’s biggest stage for business technology - RIGA COMM - and we’re bringing our modern Cloud PBX platform, phone.systems™.

Come see our specialists showcase the platform at booth A7 at the International Exhibition Centre Ķipsala on October 8-9 in Riga, Latvia.

Explore how our modern, AI-powered Cloud PBX platform can streamline the way your teams communicate and get your business communications up and running in minutes - not days.

With a dedicated softphone app for calls and team management, plus seamless integration with the CRM platforms you already use, it works alongside your existing tools and workflows.

Simplify your communications, expand into new markets with confidence, and keep your teams connected wherever they operate.

To schedule a one-on-one meeting at the event, email us at sales@phone.systems.

We look forward to seeing you at RIGA COMM!

Your AI agent can now run your DIDWW account. One MCP server URL, 81 tools, plain-language requests - no API key, no new credentials to manage. It uses whatever access the connecting user already has.

Most of the tools are writes, not reads: this isn't just an agent that checks status, it's one that gets things done. Same authorization rules as the self-service user panel apply throughout.

Agents can:

• Phone numbers - Search coverage, review pricing, purchase and manage DID numbers.
• Inbound routing - Create and manage SIP, PSTN, and phone.systems™ trunks, configure failover and load balancing.
• Messaging - Manage SMS trunks, groups, routing, and DID assignments.
• Capacity - Review, purchase, and assign voice channels.
• Billing and payments - Review balances, invoices, orders, payments, refunds, and saved payment methods.
• Exports - Prepare and download supported call-record, SMS-log, DID-number, order, and payment exports.
• Compliance and verification - Manage identities, addresses, documents, and verifications.
• Emergency calling - Review requirements, create supported services, and submit or resubmit emergency verifications.
• Users and invitations - Review account users and manage supported user invitations.

How access works: The connection uses OAuth authorization - your agent acts as the DIDWW user who approved it, with the same roles and permissions that apply in the User Panel. No password or API key is entered in the MCP client. Protected actions - purchases, terminations, significant changes - use a two-step confirmation so you review before anything is applied.

Compatible MCP clients include Claude, ChatGPT and Perplexity. Other remote MCP clients may also connect.

This is early-stage technology, and adoption will be gradual. We invite technical teams to try it out and share feedback.

Limited-time offer: Setup is free for eligible phone numbers until January 1st, 2027 when provisioning numbers through the DIDWW MCP.

For more information about the DIDWW MCP, please refer to our documentation. Feel free to contact us at sales@didww.com or via our 24/7 live chat if you have any questions.

Dublin, Ireland - September 9, 2026 – DIDWW, a licensed voice and messaging infrastructure provider operating in 90+ countries, has expanded its Application-to-Person (A2P) SMS service to Croatia, Romania, Belgium, and Norway, bringing its A2P SMS coverage to 53 countries. The expansion further extends DIDWW’s messaging infrastructure across Europe, giving businesses access to A2P SMS capabilities in four additional destinations.

Croatia, Romania, Belgium, and Norway mean businesses can send authentication codes, reminders, and customer notifications in four more markets – through the same API, the same panel, and the same delivery reporting they already use. It's DIDWW's own licensed infrastructure behind every message, not a reseller relationship, which is what keeps deliverability and Sender ID options consistent as coverage grows.

Reaching customers matters as much as how the message is presented to them. DIDWW's A2P SMS supports alphanumeric, long-code, and carrier Sender IDs, giving companies options suited to different markets and messaging needs. Campaigns stay just as easy to manage – the same delivery reporting and campaign tools apply whether messages go out through the DIDWW SMS API or the self-serve User Panel.

"Businesses don't build their customer base one country at a time anymore. They expect their messaging to keep up with wherever their customers are," said Tadas Urbietis, Carrier Relations Manager at DIDWW. "Adding Croatia, Romania, Belgium, and Norway means our customers can grow into these markets without adding a new vendor or a new process. That's the kind of expansion we want to keep making."

About DIDWW

DIDWW provides licensed voice infrastructure that lets organizations conduct business and serve customers reliably anywhere in the world – from anywhere in the world. Including hard-to-reach, high-growth markets other providers skip.

Headquartered in Dublin and operating in 90+ countries, DIDWW gives mid-market and enterprise organizations a stable, compliant local presence wherever they need to do business. Local phone numbers, two-way voice and SMS, and flexible communications solutions – all through a self-serve platform built for human teams and AI agents alike.

For over 20 years, DIDWW has served more than 7,000 organizations, including Fanatics, Air Serbia, 4Finance, Teltonika, Telefónica, and more, backed by 24/7 in-house customer support.

To learn more about DIDWW, please visit https://www.didww.com/.

Press Contact:
Vilija Simkiene
Marketing Department
vilija.s@didww.com
www.didww.com

Growing into new markets means staying close to customers, wherever they are.

DIDWW now makes that easier - outbound SIP trunking is now available in Paraguay, expanding local call termination to 58 countries worldwide.

That means direct access to premium local routes - better call quality, stronger connectivity, and one partner instead of a patchwork of local providers.

Local call termination is available for new local Paraguay DID numbers that can be purchased via our self-service portal. To enable outbound SIP trunking on your account, contact your account manager or our sales team at sales@didww.com.

If you have any questions, feel free to contact us at customer.care@didww.com or join our 24/7 live chat at any time.

Sending messages to your customers from a generic number?

DIDWW now offers A2P (Application-to-Person) SMS with alphanumeric sender IDs in Norway, allowing you to send messages using a custom sender ID.

Increase brand recognition, build trust, and drive higher engagement by delivering marketing campaigns, reminders, notifications, and customer updates from a unique sender ID.

If you have any questions about our messaging solutions, feel free to contact us at customer.care@didww.com or via live chat anytime.

AI agents are intelligent, autonomous applications that can understand requests, process information, make decisions, and take action without constant human oversight. They enable organizations to provide 24/7 support, automate repetitive work, reduce operational costs, increase productivity and accuracy, improve decision-making, and strengthen compliance. From conversational and voice agents to workflow automation and fully autonomous systems, AI agents are transforming customer service, IT, sales, marketing, retail, healthcare, financial services, and countless other industries.

Customers don't want to wait. They want an answer at 2 a.m., a resolution on the first try, and service that still feels personal - at scale. Most teams can't hire fast enough to close that gap.

That's the problem AI agents solve. They deliver instant, consistent service without adding headcount, freeing your team to focus on the work that actually needs a human touch - which is the real reason adoption is moving so fast: 85% of enterprises already use AI agents in their business operations.

What are AI agents?

An AI agent is software that uses AI to complete one specific job on its own - answering support tickets, booking rooms, scheduling meetings.

Think of it as a digital employee with one specific job. It works within clear boundaries and does that job well. It can make decisions related to its role, but unlike a person, it isn't switching between lots of different tasks or juggling multiple responsibilities at once.

AI agents vs. agentic AI

“AI agent” and “agentic AI” sound interchangeable. They're not.

An AI agent follows instructions to complete a task. Agentic AI figures out the goal itself and adjusts its plan along the way.

Why AI agents matter

It comes down to one thing: AI agents help you deliver what customers actually want - fast answers, consistent quality, lower costs - without growing headcount at the same pace.

•     24/7 availability: Round-the-clock support and monitoring, so the business stays responsive in every time zone.

•     Lower operating costs: Automates repetitive work - data entry, scheduling, basic ticket handling - so you scale without scaling headcount.

•     Greater team productivity: Takes routine work off employees' plates, freeing them for strategy, innovation, and the relationships that need a human touch.

•     Data-driven decisions: Analyzes large volumes of data in real time to spot trends, predict demand, and surface insights that speed up decision-making.

•     Higher accuracy and compliance: Cuts human error and checks its own output against internal policies and business rules, keeping quality and compliance consistent.

How AI agents work

Every AI agent, whatever the type, runs the same basic loop: take in a request, gather what it needs, decide what to do, then act.

1.   Receive a request: the user hands over a task.

2.   Process the information: the agent reads the request and pulls in relevant data.

3.   Perform the task: it takes the action - answering a question, generating a report, updating a system.

4.   Deliver the result: the output goes back to the user.

Example: a customer service AI agent gets a question, searches the knowledge base, drafts an answer, and sends it back - all in seconds.

AI agent types

Not every job needs the same kind of judgment. Here's how the main types line up.

Conversational and voice agents

These agents talk to people naturally, by text or by voice.

•     Voice AI agents: Voice AI agents hold natural phone conversations using speech recognition, language understanding, and realistic voice generation. They answer calls, manage support lines, qualify leads, and keep the conversation going even in noisy environments. Examples: ElevenLabs, Vapi, Retell AI, Synthflow AI.

•     Conversational AI (chatbots): Chatbots answer questions, schedule appointments, and troubleshoot issues over text, instantly and around the clock. Examples: Zendesk AI, Microsoft Copilot Studio, Intercom Fin.

Workflow and automation agents

These agents connect your systems and complete tasks automatically once certain conditions are met.

•     Process-driven agents: Handle repetitive, rule-based work - updating CRM records, organizing spreadsheets, sending follow-up emails - with little human involvement. Examples: Zapier AI, Make, UiPath, Microsoft Power Automate.

•     Workflow agents: Go a step further, weighing a situation and deciding what happens next - reviewing content against brand guidelines before it publishes, or routing a request to the right team based on context. Examples: Salesforce Agentforce, CrewAI, ServiceNow AI Agents.

Agentic and autonomous agents

The most capable of the three. Instead of just responding, they plan, reason through complex problems, use outside tools, and work toward bigger goals with minimal oversight.

•     AI assistants: Built into your daily tools - Google Workspace, Odoo - to draft documents, summarize meetings, manage email, and handle tasks you authorize. Examples: Microsoft 365 Copilot, Google Gemini, Claude AI, ChatGPT.

•     Coding assistants: Review code, suggest improvements, generate new features, run tests, and help find and fix bugs. Examples: GitHub Copilot, Cursor, Codex, Windsurf.

•     Research agents: Work through large volumes of documents, databases, and online sources to gather information, summarize findings, spot trends, or flag issues like broken links and outdated content. Examples: Perplexity Enterprise, NotebookLM, Glean, Elicit, Harvey (for legal research).

Conclusion

AI agents aren't a future consideration - they're already reshaping how businesses handle customer interactions and daily operations. The real question isn't whether to adopt them, but which type fits the job in front of you.

For voice AI agents, even the smartest model in the world still needs a voice infrastructure that works. DIDWW provides that connection - phone numbers in over 90 countries, premium voice routing, business messaging solutions, and seamless compatibility with ElevenLabs, Retell AI, Vapi, and any BYOC-compatible platform. Build the complete telecom layer your AI agents need to actually reach your customers.

Take your business into Estonia - without the wait. DIDWW now offers mobile Estonian numbers, available for purchase via our self-service portal or API.

Discover all services available in Estonia, build a stronger local presence, and expand your coverage without delays or lengthy setup.

If you have any questions, feel free to contact us at customer.care@didww.com or via live chat at any time.