Take your business into Estonia - without the wait. DIDWW now offers mobile Estonian numbers, available for purchase via our self-service portal or API.

Discover all services available in Estonia, build a stronger local presence, and expand your coverage without delays or lengthy setup.

If you have any questions, feel free to contact us at customer.care@didww.com or via live chat at any time.

Start earning with the DIDWW Referral Program and receive a commission from your referred customers’ invoices! Whether you are a consultant or an IT/software service provider, you can benefit from the program by connecting your clients with a trusted telecom service provider.

How it works:

1. Share your referral link: Get your unique link and share it with your network
2. Your contact signs up: They register with DIDWW and complete KYC verification
3. Earn commissions on every invoice: Commissions accumulate automatically with each invoice generated

DIDWW is a fully licensed provider, trusted by more than 1000 industry leaders worldwide. By referring clients to DIDWW, you connect them with a partner built for businesses operating across borders:

• Phone numbers in 90+ countries - local presence wherever your clients operate.
• Reliable, high-quality voice and SMS across global markets.
• Emergency calling support for regulatory and safety compliance.
• Carrier-grade infrastructure built for enterprise reliability and performance.
• Instant provisioning and a self-service portal for full account control - no waiting, no back-and-forth.
• 24/7 in-house support from a team that knows telecom inside out.

If you have any questions about the referral program please refer to our documentation, or feel free to reach out to us at sales@didww.com, or via our 24/7 live chat.

DIDWW is heading to Wholesale World Congress (WWC) 2026, taking place September 16–18 in Madrid, Spain. As a Gold Sponsor at one of the industry's premier events, DIDWW looks forward to joining telecom professionals from around the world.

WWC brings together the global telecom wholesale community – carriers, mobile and wireless operators, ISPs, VoIP providers, and technology partners across voice, SMS, eSIM, data, satellite, sub-sea, and fixed-line markets. It's a great event for networking and new business conversations.

Find us at booth no. 43 and meeting room no. 101. Want a dedicated time slot? Email sales@didww.com or reach out to your account manager directly.

Let's connect in Madrid!

If the CIS and Central Asian markets are part of your business, CIS 2026 GCCM is where the right conversations happen – and DIDWW will be there.

Organized by Carrier Community (CC), the event takes place September 3–4 in Almaty, Kazakhstan, bringing together telecom operators, carriers, service providers, and industry leaders from across the region – for two days of business and partnerships.

Our team will be on hand throughout the event to walk you through DIDWW's telecom solutions portfolio. To set up a dedicated meeting, email sales@didww.com or reach out to your account manager.

See you in Almaty!

VoIP fraud is an increasing risk for businesses, with attacks such as toll fraud, caller ID spoofing, PBX hacking, and call interception exploiting weak security and configuration gaps. Strong authentication, timely updates, secure configurations, network monitoring, employee training, and encryption are essential to preventing unauthorized access and protecting communications.

Companies around the world have already fallen victim to VoIP-related fraud. A single incident can cost an enterprise anywhere from $3,000 to $50,000 - or even more.

VoIP fraud is the unauthorized use of Voice over Internet Protocol systems to place calls, steal data, or execute scams, typically without the victim’s awareness.

Cyber attackers are not only interested in large organizations or direct financial theft. They actively exploit unsecured VoIP systems, using them to carry out scams, make fraudulent calls, or run large-scale attack campaigns. In some cases, attackers don’t even need to generate direct billing costs - your system alone can become a tool in someone else’s fraud operation.

The real question is: is your infrastructure ready to defend against this kind of misuse?

In this article, we take an in-depth look at different types of VoIP scams and how they work, along with essential steps you can take to secure your systems and protect your business from these evolving threats.

Types of VoIP scams

As businesses increasingly adopt VoIP technology, cybercriminals have developed various methods to exploit organizations that do not properly secure their phone systems. Some of the most common types of VoIP scams include:

Toll fraud

Toll fraud is one of the most financially damaging forms of VoIP abuse. It occurs when attackers gain unauthorized access to a company’s VoIP environment - such as a PBX system, SIP trunk, or voicemail platform - and use it to place outbound calls to premium-rate or international numbers under their control. The organization whose system has been compromised is then billed for these calls, often discovering the fraud only after receiving unexpectedly high telecom charges.

How does toll fraud work? Attackers typically begin by scanning internet-facing VoIP systems for exposed SIP services or poorly secured administrative interfaces. Weak passwords, default credentials, and unpatched software are common entry points. Once access is obtained, automated scripts can generate thousands of simultaneous calls, often during nights, weekends, or holidays when monitoring is limited. These calls are placed to premium rate numbers - that charge callers at a higher rate.

The impact of toll fraud can be severe, with organizations facing losses ranging from hundreds to hundreds of thousands of euros or dollars in a matter of hours. A small business in Perth fell victim to this type of fraud after attackers compromised its phone system and placed more than 11,000 unauthorized international calls over a 46-hour period - charges exceeding $120,000.

Caller ID spoofing

Caller ID spoofing is a technique in which attackers deliberately falsify the caller identification information displayed on a recipient’s phone. VoIP systems make caller ID manipulation relatively easy because call signaling protocols, such as SIP, can allow caller identity information to be modified unless additional validation mechanisms are in place.

How does caller ID spoofing work? Scammers begin by impersonating a legitimate phone number, such as one belonging to a bank, government agency, customer service center, or internal corporate extension. Before placing a call, the attacker modifies the caller ID information through a compromised PBX system or insecure SIP trunk to display a trusted number.

This significantly increases the likelihood that the recipient will answer the call and trust the caller's instructions.

Caller ID spoofing is commonly used in vishing (voice phishing) campaigns, technical support scams, debt collection fraud, and business email compromise scenarios that involve voice communication. Reports indicate that, so far in 2026, 70% of organizations have experienced at least one vishing attack.

Spoofed calls may also be used to bypass basic trust mechanisms within organizations. For example, employees may comply with requests if the incoming call appears to originate from senior management or internal IT departments.

PBX system hacking

PBX (Private Branch Exchange) system hacking involves unauthorized access to an organization’s telephone exchange system, particularly IP-based PBX platforms. Modern IP-PBX systems manage internal and external voice communications, voicemail, conferencing, and routing services, making them high-value targets for attackers.

Attackers often target exposed web administration panels, SIP services, remote management interfaces, or voicemail systems protected by weak credentials. Automated scanning tools can identify vulnerable PBX systems connected to the internet, after which attackers attempt brute-force logins, exploit software vulnerabilities, or abuse misconfigured services.

How does PBX system hacking work? Once inside the PBX environment, attackers may create new user accounts, modify call routing rules, enable unauthorized forwarding, record conversations, or use the system for toll fraud. In some cases, attackers maintain persistent access, allowing long-term surveillance or repeated financial abuse.

Because PBX systems often integrate with corporate networks, a compromised PBX may also serve as an entry point for broader network attacks.

One of the largest telecommunications fraud operations on record was the Noor Aziz/Qasmani Global Scheme. In this case, foreign hackers targeted U.S. corporate PBX systems, reprogramming unused phone extensions to enable over $50 million in fraudulent calls. The proceeds were laundered through about 650 bank accounts in ten countries before coordinated international arrests were made.

Eavesdropping and call interception

Eavesdropping is the unauthorized interception of voice communications. In VoIP systems, voice is transmitted as digital packets over IP networks, so if traffic is not properly secured, attackers may capture and reconstruct conversations.

Common methods include packet sniffing on unsecured networks, compromised routers, open Wi-Fi, or malicious access points. More advanced attacks use man-in-the-middle (MITM) techniques, where attackers position themselves between two parties to intercept calls in real time.

How does eavesdropping and call interception work? A VoIP conversation is split into many small packets. Attackers can capture these packets, identify those belonging to a call, reorder them using sequence data, and reconstruct the audio. If SIP credentials are compromised, attackers can perform registration hijacking. They may register their device instead of the legitimate user, redirecting incoming calls to themselves. This allows them to answer, forward, record, or impersonate the user without detection.

This type of attack allows a fraudster not only to intercept communications, but also to actively participate in them without the legitimate user’s knowledge.

A notable example occurred between mid-2024 and early 2025, when major U.S. telecommunications providers - including AT&T, Verizon, Lumen Technologies, and T-Mobile - were targeted by a state-linked threat group known as Salt Typhoon.

The campaign affected sensitive communications across both government and private-sector organizations and is widely regarded as one of the most significant telecommunications breaches in U.S. history.

Essential security practices

To reduce the risk of VoIP fraud and cyberattacks, businesses should prioritize essential security measures.

Strong authentication and access control

Yes, ‘Name123’ is an easy-to-remember password, but it is also very easy for someone else to figure out. Instead, use strong, unique passwords for all VoIP accounts, voicemail systems, and administrative interfaces, and enable multi-factor authentication where possible. Default credentials should always be changed, and remote access should be limited to trusted networks or VPN connections.

Regular updates and secure configurations

Keep VoIP software, firmware, and PBX systems regularly updated to patch known vulnerabilities. Unnecessary services, open ports, and exposed management interfaces should be disabled to reduce the attack surface.

Network monitoring and call restrictions

Monitor call activity in real time and configure alerts for unusual behavior, such as high call volumes, after-hours activity, or unexpected international calls. Restrict access to premium-rate and international dialing unless it is required for business operations, and implement CAPS (Call Attempts Per Second) restrictions and spending limits to control call charges, prevent unauthorized usage, and reduce the risk of toll fraud.

Encryption and network protection

Transport Layer Security (TLS) protects SIP signaling by encrypting call setup and control messages, while Secure Real-time Transport Protocol (SRTP) encrypts the audio stream itself. When properly implemented, these technologies prevent attackers from easily decoding intercepted packets, even if network traffic is captured. Securing wireless networks and separating VoIP devices from the main corporate network can further reduce the risk of interception.

Employee awareness and verification

Train employees to recognize social engineering attempts such as vishing and caller ID spoofing, and to avoid trusting caller identity alone. Sensitive requests, especially involving payments, credentials, or confidential information, should always be verified through an independent communication channel.

Continuous auditing and incident detection

Regularly review system logs, access records, and configuration settings to identify suspicious activity early. Continuous monitoring and routine security audits help detect unauthorized access before it results in financial loss or operational disruption.

Conclusion

Cybercriminals' tactics continue to evolve, and organizations must keep pace by continuously strengthening their systems through regular updates, advanced threat detection, employee training, and strong data protection.

Cybersecurity should be viewed not only as an IT responsibility but as a core part of business strategy and risk management. Companies that prioritize it are better positioned to protect sensitive data, maintain customer trust, and minimize the financial and reputational impact of cyber incidents.

DIDWW maintains automated, round-the-clock quality and abuse monitoring to ensure the integrity and consistently high audio quality of our voice and SMS routes. Our global private network is supported by professional in-house monitoring operating 24/7/365, ensuring reliable and secure communications for our customers worldwide. For enhanced security, SRTP encryption is enabled by default. To learn more about our services, please contact us at sales@didww.com or connect with us via live chat at any time.

We are dedicated to providing our customers with a continually expanding range of DIDWW services and are thrilled to share the news about the availability of Emergency Services in Malaysia. Now you can use our DIDs with two-way voice capability for your business, and be sure that you always have an immediate connection to Public Safety Answering Points.

To enable emergency calling services on your account, please contact your account manager or the DIDWW sales team at sales@didww.com. We look forward to assisting with your global business communication needs, including other virtual phone numbers and services in Malaysia.

If you have any questions, please contact us at customer.care@didww.com or via our live chat at any time.

We continue to enhance our range of services by launching the DIDWW outbound SIP trunking for local phone numbers in Indonesia. With this expansion, local call termination is now available in 58 countries, enabling customers to access high-quality local routing through our  telephony network.

To enable outbound SIP trunking service on your account, please contact your account manager or the DIDWW sales team at sales@didww.com. We look forward to assisting with your global business communication needs, including other virtual numbers and services in Indonesia.

If you have any questions, please contact us at customer.care@didww.com or via our live chat anytime.

We are excited to announce that DIDWW’s SIP trunking services can be used with Vapi assistants, enabling natural, human-like phone calls for both inbound and outbound communications.

Together, DIDWW and Vapi power production-ready AI voice agents with exceptional call quality, global coverage, and enterprise-grade reliability, helping businesses deploy scalable voice automation without compromising on performance.

This setup enables users to:

• Route incoming calls from DIDWW phone numbers to Vapi AI voice agents.
• Connect callers with AI voice agents for real-time conversations.
• Import your existing DIDWW phone numbers into Vapi.
• Place outbound calls using DIDWW Outbound Trunks.
• Transfer active calls to external phone numbers through DIDWW.
• Assign individual Vapi AI voice agents to specific DIDWW phone numbers.

For detailed setup instructions, please refer to our documentation. If you need any assistance, feel free to contact us at customer.care@didww.com or reach out via our live chat, available anytime.

We are thrilled to announce that our Emergency Calling service coverage has been expanded to include Puerto Rico. You can now use our DIDs with two-way voice capabilities for your business, ensuring immediate access to Public Safety Answering Points whenever needed.

To enable emergency dialing services on your account, please contact your account manager or the DIDWW sales team at sales@didww.com. We look forward to assisting with your global business communication needs, including other virtual numbers and services in Puerto Rico.

If you have any questions, please contact us at customer.care@didww.com or via our live chat at any time.

Dublin - June 23, 2026 – Markit, an IT e-procurement platform for managing and automating IT purchasing, has partnered with DIDWW, a global telecom provider of fully compliant phone numbers and premium-quality voice and SMS services. Together, they are bringing seamless communications and global connectivity to Markit's operations through DIDWW's cloud PBX solution, phone.systems™, alongside two-way SIP trunking services.

Founded in Estonia in 2003, Markit has grown into one of the world's leading IT procurement marketplaces, giving thousands of organizations access to over six million products from the world's top distributors. Its "Marketplace-as-a-Supplier" model has helped multinational businesses cut costs, reduce admin, and simplify purchasing – all from a single platform. But growth across 50+ countries brings a communications challenge that's easy to underestimate. Customers in different time zones expect local phone numbers, responsive support, and seamless service, regardless of where Markit's teams are based. Stitching that together across dozens of markets, without complexity or gaps in service, is what led Markit to phone.systems™.

phone.systems™, DIDWW's AI-powered cloud PBX solution, is built for exactly this kind of challenge. Rather than managing a patchwork of regional phone systems, Markit's teams now operate from a single, centralized environment – with dedicated local phone lines across multiple countries, reliable inbound and outbound calling, and two-way SMS messaging wherever their customers are located. Throughout the rollout, DIDWW's responsive support team provided consistent guidance, helping Markit optimize the platform to meet the full demands of its global operations.

Marco Evolini, Regional Manager at Markit, said: “We were growing fast, but our communications weren't keeping up. Managing calls and customer support across dozens of markets was becoming a real operational challenge. With phone.systems™, we finally have one system that works everywhere we do – and DIDWW's team made the whole process straightforward from day one.”

Vladas Juozapavicius, phone.systems™ Product Manager at DIDWW, commented: “Markit represents the type of globally distributed organization that needs truly scalable and flexible communication infrastructure. With phone.systems™, its teams can manage regional call routing, timezone-aware workflows, and localized customer interactions across numerous international markets. We are delighted to support Markit's continued growth and look forward to a long and productive partnership.”

About Markit

Markit is a global B2B IT marketplace and procurement solution operating across 50 countries. Moving away from traditional multi-vendor bidding, Markit's transparent "Marketplace-as-a-Supplier" model gives large international companies unified access to a real-time catalogue of over six million IT hardware products and accessories. Trusted by leading global organizations and holding a world-class Net Promoter Score of 70+, Markit dramatically lowers unit prices and administrative workloads for IT e-procurement teams everywhere.

For more information, visit https://www.markit.eu.

About DIDWW

DIDWW is a licensed telecom operator specializing in fully compliant virtual phone numbers, voice and messaging services across 90+ countries. The company is continuously expanding its coverage and currently holds telecom licenses in 30 countries, with its own numbering resources in 19 of those regions. Built on a secure, geo-redundant private network, the platform enables telecom operators and service providers to scale communications services with reliability and regulatory compliance.

DIDWW also employs automated quality and abuse monitoring, all supported by a professional, in-house customer support team available 24/7/365.

For more information, visit https://www.didww.com/.

Press Contact:
Vilija Simkiene
Marketing Department
vilija.s@didww.com
www.didww.com

As a global provider of DID numbers, we are committed to continuously expanding our virtual phone number coverage to offer the broadest international selection of DIDs. Therefore, we are thrilled to announce that Zimbabwe has been added to our global portfolio, expanding our coverage with national phone numbers in this new country.

Currently, we offer national DID numbers in 42 countries, which are readily accessible in our stock and can be activated on our self-service user portal or via the API. Whether you are looking to enhance your business communications or expand your global presence, our team is ready to support your needs with reliable, scalable and innovative solutions.

If you have any questions, please contact us at customer.care@didww.com or via our live chat at any time.

Choosing a Cloud PBX provider starts with defining your business communication requirements and objectives. Key evaluation factors include essential features, CRM and software integrations, transparent pricing, reliable 24/7 support, and a platform that is regularly maintained and updated. Clear requirements make it easier to compare providers, avoid unnecessary complexity, and select a solution that best supports long-term business operations.

Most businesses report successful Cloud PBX migration. However, the minority still remains dissatisfied, often mentioning unmet expectations and a lack of preparedness for the transition.

This is often caused by insufficient research, unclear business goals, or overlooking essential features and integrations. In fact, more than 50% of CIO's research respondents identified a lack of clearly defined business objectives as a major challenge in cloud migration.

Thorough research and careful planning are essential to choosing the right provider and avoiding disappointment. In this article, we will cover the key factors to consider when selecting a PBX provider.

What is a Cloud PBX system?

A Cloud PBX (Private Branch Exchange) is a business phone system that runs over the internet protocol instead of using traditional office phones and on-site equipment. It allows companies to make and receive calls, set up voicemail, and use other communication features entirely online.

PBX systems have been around for over a century. They started as manual switchboards, where operators connected calls by hand. Before automated systems, these switchboards acted as the central hub for all telecommunications. Later, they became automated, greatly improving efficiency and scalability.

Today, PBX systems operate in the cloud, making them more flexible, scalable, and cost-effective. Compared to traditional systems, Cloud PBX solutions offer greater flexibility and advanced features, but choosing the right solution still requires careful consideration.

Key Cloud PBX features

The features offered by a PBX provider can vary widely, the right solution should align with your organizations communication goals, operational workflows, and future growth plans. Some of the most important PBX features to evaluate include:

• Call routing and call forwarding: Ensure your business phone system is able to route incoming calls to the right departments, teams, or remote employees based on business hours, caller preferences, IVR (Interactive Voice Response) menus, or custom routing rules.
• Voicemail and voicemail-to-email: Modern PBX phone systems should offer professional voicemail functionality, including voicemail transcription and voicemail-to-email delivery.
• Conference calling: A reliable business communication system should support audio conferencing to keep internal teams and external clients connected.
• Call analytics and reporting: Detailed call reporting, call analytics, and real-time dashboards provide valuable insights into call volumes, agent performance, customer wait times, and overall communication efficiency, helping businesses optimize their phone operations.
• Mobile app and remote connectivity: With hybrid and remote work becoming standard, a mobile app allows employees to make and receive business calls, access voicemail, transfer calls, and manage communications from smartphones, tablets, or laptops.

Prioritize features based on your business size, industry, and communication needs, while choosing a provider that actively invests in product development. Regular feature updates and system improvements help ensure your Cloud PBX remains modern, secure, reliable, and capable of supporting your business as it grows.

Cloud PBX integrations

When choosing a Cloud PBX provider, it’s important to consider how well the system integrates with your current business tools - and any platforms you may need to adopt in the future.

One of the most valuable integrations is with a CRM (Customer Relationship Management) platform. The most widely used CRM platforms are Salesforce, HubSpot, Pipedrive, and Zoho CRM, so there’s a good chance your business already uses one of them. Make sure the PBX provider offers an official integration with your CRM.

Why does this matter? Official integrations ensure seamless compatibility between systems, and easy setup. An unofficial integration can lead to potential errors, require significant manual work and troubleshooting, and may not sync reliably or effectively.

Ultimately, choosing a PBX that integrates well with the third-party platforms your business relies on is one of the most (if not the most) important factors to consider.

Cloud PBX pricing

Cloud PBX pricing varies by provider. Some providers charge per user, offering flexibility as teams grow, while others provide flat monthly or annual pricing for more predictable budgeting. It is important to check what’s included and watch for any potential hidden costs like setup fees, integrations, international calls, or advanced features.

Typical pricing includes:

• Small businesses: $20-$40 per user/month
• Larger teams: $10-$25 per user/month with volume discounts

Common plan tiers:

• Basic plans: Voicemail, auto-attendants, softphone app
• Pro plans: CRM integrations, call recording, AI transcription
• Enterprise plans: Advanced analytics, multi-site support, dedicated service

Additional costs may include hardware, number porting, and onboarding fees.

Support and onboarding

Reliable customer support is an important factor when choosing a Cloud PBX provider. Look for providers that offer 24/7 technical support, multiple contact channels, onboarding assistance, and comprehensive documentation.

Despite the rise of AI-powered support, research shows that 84.7% of participants prefer human interaction over communication with an AI agent. Providers that offer timely access to human specialists are often better equipped to handle urgent or complex issues.

Customer reviews, case studies, and testimonials can also provide useful insight into a provider’s responsiveness, problem-solving ability, and overall service quality.

What makes phone.systems™ the right choice for you?

phone.systems™ is a cloud PBX solution that enables businesses to manage calls, extensions, voicemail, and team communications from a single platform across desktop and mobile devices. Designed to replace traditional phone systems, it combines cloud PBX functionality with a dedicated softphone application, making it suitable for businesses with office-based, remote, or distributed teams.

The platform supports organizations of different sizes, from startups to large enterprises, and can scale as communication requirements grow. With centralized administration and cloud-based access, teams can stay connected and manage business communications from any location.

Key features

phone.systems™ includes business communication features designed for modern teams, including:

• Voicemail
• Intelligent call routing
• Interactive Voice Response (IVR) menus
• Ring groups and queues
• AI-powered call transcripts and insights
• Call analytics and reporting
• And much more

phone.systems™ is continuously updated with new features, usability improvements, security enhancements, and integrations. Product development is guided by customer feedback, industry trends, and emerging communications technologies, ensuring that businesses have access to a modern and evolving cloud PBX platform.

Official integrations

The Cloud Phone System offers official CRM integrations with leading business platforms:

• HubSpot
• Zendesk
• Pipedrive
• Salesforce
• monday.com
• Zoho
• ActiveCampaign

These integrations automatically track interactions across systems, providing greater visibility, improving workflow efficiency, and enhancing customer engagement.

phone.systems™ also supports cloud storage integrations with Microsoft Azure, Amazon S3, and S3-compatible storage providers. This allows businesses to store recordings and files using their preferred cloud infrastructure while maintaining full control over data retention and storage costs.

Simple setup, no technical expertise required

phone.systems™ features a user-friendly, cloud-based PBX with drag-and-drop configuration.

The built-in onboarding Wizard guides users through setup step by step, making deployment quick and straightforward - even for non-technical teams.

24/7 human support

At DIDWW, we believe human specialists provide support that AI cannot replace.

That’s why our 24/7 technical support is always delivered by real people, giving you direct access to in-house specialists who provide straightforward answers, personalized troubleshooting, and clear, reliable assistance whenever you need it.

When issues arise, DIDWW specialists are ready to help with the expertise and support you can trust.

Transparent billing

phone.systems™ uses a per-seat billing model.Every user license includes access to the PBX platform, softphone applications, and core calling capabilities.

DIDWW provides detailed invoices with a clear breakdown of costs for each service used. And with a modular, pay-as-you-go billing model - you only pay for the services you actually use.

Interested in learning more about DIDWW’s phone.systems™ PBX? Feel free to contact us anytime at customer.are@didww.com or via our 24/7 live chat.

Conclusion

A well-chosen Cloud PBX solution can do more than manage business calls - it can support productivity, streamline workflows, and improve the overall communication experience for both employees and customers.

By carefully evaluating features, integrations, pricing, scalability, customer support, and platform updates, businesses can select a solution that meets current requirements while remaining effective as needs evolve.

The result is a more flexible and efficient PBX solution that not only meets your immediate requirements but also adapts as your business evolves, delivering measurable value and supporting long-term success.

DIDWW’s Cloud Phone System is designed to streamline business communications. With an intuitive interface and guided onboarding wizard, setting up your PBX takes just minutes - no technical expertise or training required. Moreover, users can seamlessly combine our PBX and voice services with numbers in 90+ countries. With phone.systems™, businesses can get AI-powered transcripts, advanced call routing, seamless CRM integrations, extensive features, and a multiplatform app across Windows, iOS, macOS, Android and Linux.

Dublin, June 03, 2026 – DIDWW, a global telecom provider of fully compliant phone numbers and premium-quality voice and SMS services, has expanded its SIP trunking solution to five new countries: Iceland, the Netherlands, Belgium, Colombia, and Nicaragua. The move brings DIDWW's local call termination coverage to 57 countries, reinforcing its position as a provider of enterprise-grade voice infrastructure across global markets.

The new additions span two key regions, each offering strategic value for businesses seeking reliable voice connectivity. In Europe, coverage in the Netherlands, Belgium, and Iceland expands DIDWW's presence across both major continental business hubs and the Nordic region. In Latin America, Colombia marks a significant entry point into one of the region's fastest-growing technology and outsourcing markets, while Nicaragua broadens DIDWW's reach into emerging economies across the Americas.

The expansion is powered by DIDWW's SIP trunking platform, which delivers local call termination over a high-capacity global network with direct peering, strategically placed points of presence, and optimised routing. Built on a geo-redundant infrastructure with automatic failover and load balancing, the solution offers unlimited concurrent call capacity, premium voice quality, and flexible two-way connectivity – fully compliant across all markets, including support for local dialing and emergency calling capabilities. Businesses can manage all voice operations through an intuitive online portal, with real-time control over channel settings, outbound configuration, and routing preferences.

Tadas Urbietis, Carrier Relations Manager at DIDWW, said, “Adding Belgium, the Netherlands, Iceland, Colombia, and Nicaragua reflects our commitment to building infrastructure where our customers actually need it. We want businesses to expand with confidence, equipped with the tools to operate locally anywhere in the world.”

About DIDWW

DIDWW is a licensed telecom operator specializing in fully compliant virtual phone numbers, voice and messaging services across 90+ countries. The company is continuously expanding its coverage and currently holds telecom licenses in 30 countries, with its own numbering resources in 19 of those regions.

Carrier-grade telecom infrastructure includes two-way SIP trunking, global DID inventory, local voice termination, and flexible capacity options. Built on a secure, geo-redundant private network, the platform enables telecom operators and service providers to scale communications services with reliability and regulatory compliance.

DIDWW also employs automated quality and abuse monitoring, all supported by a professional, in-house customer support team available 24/7/365.

For more information, visit https://www.didww.com/.

Press Contact:
Vilija Simkiene
Marketing Department
vilija.s@didww.com
www.didww.com

We are glad to announce the availability of DIDWW outbound SIP trunking services in Puerto Rico. We currently provide local call termination services in 57 countries, enabling customers to access premium-quality local routes through the traditional telephony network.

To activate outbound SIP trunking services on your account, please contact your account manager or reach out to the DIDWW sales team at sales@didww.com. We look forward to supporting your global business communication needs, including virtual numbers and additional services in Puerto Rico.

If you have any questions, please contact us at customer.care@didww.com or via our live chat at any time.

The phone.systems™ PBX keeps getting better. This update brings new capabilities designed to make business communication simpler, more efficient, and easier to manage at scale. These latest enhancements deliver a more streamlined calling experience, with greater visibility, simplified setup, and a more seamless user experience.

Key updates include:

• Redesigned Call History with clearer visual indicators, making it easier to distinguish between incoming and outgoing calls at a glance.
• Call Tags and Notes have been added to the softphone app, enabling users to easily attach context to calls - particularly valuable for remote teams.
• Enhanced Call Statistics section that provides deeper, more actionable insights into call performance, enabling managers to identify trends, optimize staffing, and maintain service quality.
• Text-to-Speech (TTS) functionality for instantly converting text into professional-sounding voice prompts, eliminating the need for external tools or manual recordings.
• Guided onboarding Wizard that walks users step-by-step through PBX setup and configuration, ensuring faster, smoother deployment of new systems.

To learn more about the latest phone.systems™ improvements, please refer to the phone.systems™3.0 documentation, or contact us at customer.care@didww.com and via our live chat at any time.