How to choose the best VoIP provider for your business

by DIDWW Team

High-quality telecom services make business interactions easier, more productive and cost-effective. A reliable VoIP provider can enhance internal and external communications, as well as ensure a great customer experience for businesses of all sizes.

If your organization has decided to switch to cloud telephony, you’ll need to choose a VoIP operator that has considerable expertise in this field to help your business transition smoothly. Here are a few pointers to keep in mind when searching for the right VoIP provider:

  • Choose a VoIP provider that has all the essentials for any business – two-way voice, two-way SMS and a fully-featured, cloud-based virtual phone system.
  • Seek a provider with highly-rated customer feedback, responsive and competent support service, and a technical team available 24/7 for assistance and to receive answers in real time.
  • The phone number porting-in process should be simple and cost-effective. Look for a provider that has an easy-to-use online porting tool and will port-in your numbers free of charge.
  • To ensure the highest level of reliability and security for your business, opt for services that can provide you with full geo-redundancy, supported by multiple servers in geographically diverse data centers.
  • Choose flexible services without a long-term commitment. Preferably, you should be able to pay a monthly subscription fee with the ability to upgrade, downgrade or cancel your subscription at any time.
  • Carefully analyze the rate decks - some providers offer a low monthly rate for basic services, but their international calling costs are high when compared to other operators.
  • Consider a solution that includes online self-service configuration and management of your voice system via an easy-to-use, web-based user portal.
  • Opt for a cloud phone solution that can be easily customized to your ever-changing business requirements. With VoIP, you should be able to easily scale (upsize or downsize) your communication services in minutes, with minimal (or no) investment.

Moving to a VoIP phone system should provide you with a more flexible, responsive and cost-effective approach to doing business. Selecting your service provider carefully will ensure that your needs are satisfied from both short-term and long-term perspectives.

DIDWW provides a powerful VoIP solution with full self-service, real-time provisioning and APIs. We offer the largest international coverage of local, national, mobile, toll-free Voice and SMS-enabled virtual phone numbers, two-way SIP trunks, emergency services, flexible capacity options, free global number portability, and more. For additional information on our services, please contact us at sales@didww.com or via our live chat at any time.